Privacy Policy

Last updated: June 3, 2026

Tension Supply ("we," "us," or "our") is a small business based in the Bay Area, California. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We collect information in the following ways:

• Payment information: When you purchase from us, your payment is processed by Stripe. We never see or store your full credit card number. Stripe may collect your name, email address, billing address, and payment details. See Stripe's Privacy Policy.
• Order information: Stripe provides us with your name, email address, shipping address, and order details so we can fulfill your purchase.
• Feedback form: If you submit a message through our feedback form, that message is stored by Formspree and sent to our email. We only receive the text you write.
• Contact information: If you email or call us directly, we receive whatever information you choose to share.

We do not run analytics tools (e.g. Google Analytics) or advertising pixels. We do not track you across the web.

2. How We Use Your Information

• To process and ship your order
• To contact you about your order if needed
• To respond to your feedback or questions
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We use the following trusted third-party services:

• Stripe — payment processing. Privacy Policy
• Formspree — feedback form handling. Privacy Policy
• Netlify — website hosting. Privacy Policy

These services may collect standard server logs (IP address, browser type, page visited) as part of normal hosting operations.

4. Cookies

Our website itself does not set tracking cookies. However, when the Stripe payment widget loads on our page, Stripe may set cookies for fraud prevention and security purposes. These are necessary for the checkout to function and cannot be opted out of without leaving the page.

5. Data Retention

Order information is retained as long as required by law (typically 7 years for tax purposes). Feedback form submissions are retained in our email for as long as we deem necessary, and can be deleted on request.

6. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any marketing communications

To exercise any of these rights, contact us at help@tensionsupply.com. We will respond within 30 days.

7. California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). We do not sell personal information. You may request to know what personal information we have collected about you, or request its deletion, by contacting us at the address below.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. When we do, we'll update the "last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Tension Supply
Bay Area, California
help@tensionsupply.com
(408) 800-6830